While our printers are good, any handmade print has a degree of bleed (dead space around the edge of your design that will be cut off and not printed). This is not marked in the customiser. When we print palettes we leave a 3mm space line on the top of the palette because this prevents the artwork on the front cover of your palette to crack when opening palettes.
We are committed to producing a high quality product, so if you think your palette image has been significantly affected by this, then please take a picture of your palette and send it to use at email@example.com with your order number. If the quality is below our usual print standard, then we will happily send you out a replacement as soon as possible.